Shipping Policies

Shipping Policy

Thank you for shopping with us! We want to ensure you have a smooth and enjoyable shopping experience, so here’s everything you need to know about shipping and delivery.

1. Order Processing Time

  • All orders are processed within 1-5 business days of being placed.
  • Orders are processed Monday through Friday, excluding holidays.
  • Please note that processing times may vary during peak seasons or promotional periods, and additional delays may occur due to unforeseen circumstances (e.g., weather, carrier delays).

2. Shipping Methods & Delivery Times

We offer several shipping options to suit your needs. Delivery times vary depending on your location and the shipping method selected.

  • Standard Shipping: 5-7 business days (domestic)
  • Expedited Shipping: 2-3 business days (domestic)
  • Overnight Shipping: 1 business day (domestic, available for certain locations)
  • International Shipping: 7-21 business days (varies by country)

Please note that delivery times are estimates and are not guaranteed. Delays can occasionally occur due to factors outside our control, such as weather, customs delays, or carrier issues.

3. Shipping Costs

Shipping costs are calculated at checkout based on your order size, weight, and shipping address. 

International shipping rates will vary depending on the destination and weight of the package.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment via the carrier's website.

If you have any questions about your tracking or need assistance, please feel free to contact our customer service team at inmyheart0723@gmail.com

5. International Shipping

We ship internationally to most countries. Please note:

  • International customers are responsible for any import duties, taxes, or customs fees that may apply upon arrival.
  • Shipping times for international orders may vary based on your location, and additional delays may occur due to customs processing.

6. Address Accuracy

Please ensure that your shipping address is correct and complete. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses. If you notice an error in your shipping address after placing your order, please contact us immediately at inmyheart0723@gmail.com to correct it before shipment.

7. Lost or Damaged Packages

While we do our best to ensure that your order arrives safely, occasionally packages may be lost or damaged during transit. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order, and we will assist with a replacement or refund.

For lost packages, please wait up to 10 business days for it to potentially be located by the carrier. If it is still not found, please contact us for further assistance.

8. PO Boxes and Military Addresses

We are happy to ship to PO Boxes. However, please note that shipping times may be longer for these addresses.

9. Returns & Exchanges

Visit refund policy page for more details.

10. Contact Us

If you have any questions or concerns about shipping, feel free to reach out to our customer service team at:

Email: inmyheart0723@gmail.com
Business Hours: Monday - Friday, 9 AM to 5 PM (EST)